Complete Independence Services

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Independent Living Support

At Complete Independence, we are passionate about promoting and ensuring that deaf, disabled and elderly people can have full access to all services they need, feel like valued members of their community and are able to live Independently.

Our support workers aim to provide a flexible, bespoke service and empower you to live independently and avoid isolation in your day-to-day life.

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Our services can support you within but are not limited to:

Mental health support

Helping you in managing and building positive mental health practices that you can utilise on a day-to-day basis.

Learning difficulties

Making services and society accessible by providing tools to maximise your understanding.

Disability support

Supporting people both in the home and within the community to support them to live independently and make their own life choices.

End-of-life support

Our support workers will work alongside people who are in the last months or years of their lives, providing high-quality support and ensuring comfort and dignity are at the forefront of the service. 

Deafblind support

Our support workers are trained in communicating with Deafblind people and those with visual loss/impairment. Support can help Deafblind people feel part of a community.

The number of support hours can vary; the hours can be used on an ad hoc basis, daily or weekly, at a time and place of your choice.

We are able to offer support across a wide variety of settings, so wherever you need support, whether that be in the home, at social events or doctor’s appointments we are here to help!

What we can support you with:

  • Developing life skills, e.g. budgeting
  • Travelling
  • Managing appointments
  • Domestic duties
  • Social events
  • Education and career
  • Managing emotion
  • Financial matters
  • Managing paperwork and correspondence
  • Family support
  • Structure and routines
  • Making important decisions and life choices
  • The transition from school or college to work

If you are interested in supported living and want to know more, please complete our contact form and a member of the team will be in touch.

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Role Models

Our role models work alongside deaf and disabled people to support them in making healthy and positive lifestyle choices. They act as a positive role model as they prepare young deaf and disabled people for adult life.

Role models can help young deaf and disabled people to avoid the negative social experiences that being deaf or disabled can bring, whilst helping them navigate some of the hardest years of their lives. 

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Our role models work alongside our clients to guide them through their transition into adult life, helping them with employment and training opportunities, life skills and building strong and healthy relationships with themselves and others. They come from diverse backgrounds and have a wide range of experiences and expertise. From educators and counsellors to professionals with lived experiences of disability, they bring unique perspectives that resonate with young deaf and disabled individuals, fostering meaningful connections and providing tailored support.

What are some of the benefits of having a role model?

  • Role models can serve as a source of inspiration, showing people what is possible despite potential challenges.
  • They can motivate young people to strive for their goals and pursue their dreams with determination.
  • Role models can offer guidance and support for personal development, assisting people in discovering their strengths and overcoming limitations.
  • Role models contribute to the development of self-esteem and self-worth by demonstrating acceptance and pride in one’s identity and abilities.
  • They empower individuals to make informed decisions and take ownership of their lives, promoting a sense of agency and responsibility.

If you are interested in Role Model support and want to know more, please complete our contact form and a member of the team will be in touch.

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Befriending offers supportive, reliable relationships to people who would otherwise be socially isolated. Befriending often provides people with a new direction in life, opens a range of activities and leads to increased self-esteem and self-confidence.

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Deaf and disabled people:

At Complete Independence, we have an amazing support team who are here to talk, laugh and build lasting friendships with you. As a deaf or disabled person, it can sometimes feel isolating and lonely if you do not feel you have anyone to talk to, or do not have access to social events and groups. That is why we offer our befriending service where you can have some regular company.


Here at Complete Independence, we believe that everyone should be able to lead full and independent lives, no matter their age. No one should feel lonely or isolated, which is why we offer a befriending service. Whether it’s a phone call for you to talk over the events of your day or a face-to-face meet-up with one of our team members, we are here to help you live your life to the fullest.

If you are interested in Befriending support and want to know more, please complete our contact form and a member of the team will be in touch.

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Access to Work

We understand that acquiring and then maintaining a job, whether that be full-time or part-time, can be difficult. Here at Complete Independence, we aim to work with our clients to support them on their employment journey and provide them with a high-quality service whilst in employment.

Aimed at supporting deaf and disabled people to take up and remain in work, Access to Work (ATW) is a government programme that offers support based on your needs, which may include a grant to help cover the costs of practical support in the workplace.

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There is a wide variety of support available through us, including, but not limited to:

  • Time management
  • Diary management
  • Notetaking for meetings or training courses
  • Organising meetings
  • Email organisation
  • Requesting preparation materials
  • Organisation techniques
  • Job coach
  • Deaf and disability awareness training for colleagues

If you believe that you are in need of support within your workplace that isn’t covered by reasonable adjustments from your employer, you will first need to apply to Access to Work. We understand the application process can be daunting, so we have a team of experts on hand who are available to provide you with support throughout the entire process.

We offer a free one-hour consultation, whereby a member of the team can meet with you virtually and talk you through the entire process providing advice and guidance on receiving support through the Access to Work scheme, help you through the application process and answer any questions or concerns you may have. We understand this can be a daunting and stressful process – so we are here to alleviate this for you.

Following the consultation, the team will then be at hand for you to get in touch with us throughout the entire process.

Why not take a look at some of our case studies created by our clients who have benefited from Access to Work Support?

To find out more about the Access to Work scheme and what support is available to you, or to book a consultation, please complete our contact form and a member of the team will be in touch.

Access to Work Case Studies

Executive Producer

This client, employed as an Executive Producer for a theatre company, sought our assistance with diary management, email organisation, and inbox maintenance.

After a couple of meetings to understand their specific needs and requirements, we commenced our support services.

 Now, the client receives support three times a week. During these sessions, their support worker organises and sets up meetings, manages their inbox, filing emails into appropriate folders and converting content to actions. We’ve implemented an email organisation system that streamlines the client’s inbox, making it easy to manage and clearly identifying emails requiring their attention. This ensures that important tasks are not overlooked.

Given their access needs, the client also faces difficulties attending meetings and retaining information. To address this, we have introduced an electronic notetaker who accompanies them remotely to meetings. This ensures that the client can focus on the task at hand without worrying about remembering action points and who said what.

When discussing their support, the client said, “The support I receive from Complete Independence has really helped me to work more efficiently and to lead our team with confidence, knowing that the details are being taken care of and that nothing will be missed.”

Dyslexia Assessor

This client is self-employed and runs two businesses, meaning they have a lot of admin. They indicated to us that they struggled with time management, organisation, technology, and personal skills such as procrastination and confidence.

They now receive in-person support where their support worker works closely with them, setting up systems that help with organisation and integrating strategies to help with personal skills outside of their booked time together. It is important to us that clients learn the skills to be able to develop and grow independently, as well as alongside their booked support.

“Complete Independence could not have been more helpful, understanding and supportive. It is such a relief to have found them and their support enables me to be more effective in my work and less stressed. Thank you”

BSL/English Interpreter

This client works as a BSL/English Interpreter, specifically within the arts sector, so requires comprehensive assistance in organising their busy schedule, preparing for shows, and managing the administrative aspects of their profession.

Their support worker works closely alongside them day to day to ensure that all aspects of their busy work life are managed. One of their main duties is managing the client’s diary and booking performances. Staying on top of their availability and ensuring they have enough time between each show to prepare can be difficult, so their support worker manages this aspect. Before a show, they will confirm the booking, ensure the prep is provided and remind the client of the show to ensure they are prepared. Preparing for a show takes a lot of time and effort, so having a support worker available to organise the prep and ensure they have all the documents they require prior to a show allows this person to focus all of their attention on what really matters, the show!

We asked this client how their Access To Work support helped them and they said “Having my support worker has been a game changer for me. It has reduced the administrative stress that prevents me from focusing on a show and means I have time to breathe! I would urge anyone who is eligible for the support to utilise it as it has made a massive difference to my day-to-day life.”

Managing Director

As the Managing Director of three companies, this client is pulled in all different directions and has an extremely busy schedule. To assist with this, his support worker organises his diary, books meetings, ensures he is prepared for meetings, informs him of the following day’s diary and of course, ensures he has time to breathe! This style of support means that their day is structured in a way that works for them and their access needs.

As well as diary management, their support worker also attends meetings as a notetaker, creating a set of notes for each meeting. These notes are then transferred into an action log, providing the client with a clear to-do list after each meeting. This is helpful when you have back-to-back meetings!

The support worker assists with many other aspects of the job, such as email management, proofreading and legal compliance. The client said “Having my support worker allows me time to be present in my role, without worrying that I have forgotten something or that I have a million other things to be doing. Not only does it help massively with practical aspects of my role, but it gives me the brain space to be able to be creative and engage with my team, which is invaluable.”

Additional Services


Respite Care

At Complete Independence, we understand the challenges that caregivers face in providing round-the-clock care for their loved ones. That’s why we’re proud to offer our Respite care service – a compassionate and professional solution designed to provide temporary relief for primary caregivers while ensuring the well-being of their loved ones.

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Benefits of Respite Care

Respite care offers a multitude of benefits for both caregivers and care recipients. By taking a break you can experience reduced stress, improved overall well-being, and peace of mind knowing that your loved one is safe and being cared for.

Our Respite Care Service

Our Respite care service is tailored to meet the unique needs of each individual and family. We offer personalised care plans each tailored to cater to the needs of the individual. Whether you require regular respite care or one of support services, our dedicated team of support workers are committed to providing the highest quality of care with compassion and respect.

How to Access Our Respite Care Service

Accessing our Respite care service is simple. To learn more or schedule a consultation, please complete our contact form. Our friendly team is here to answer any questions you may have and assist you in getting started with our Respite care service.


Specialised communication Support

Our sister company, Complete Communication, are specialists in Communication Support, Disabled Student Allowance, Theatre and Performing Interpreting, Captioning, Translation services and more. To find out more, visit the website.

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