About Complete Independence
At Complete Independence, we take immense pride in delivering exceptional, personalised support services to individuals within the community. Our commitment to ensuring full access to services for deaf, disabled, and elderly individuals from birth to adulthood and into later life reflects our genuine passion for fostering fulfilling lives.
Our Vision
Our vision is for deaf, disabled and elderly people to live in a world where they feel equal, valued by society and able to live independently.
Our Mission
Work with members of the community, small and large organisations, and support specialists to ensure deaf, disabled and elderly people can live independently and be equal and active members of society.
Our Values
We are passionate about promoting and ensuring that deaf, disabled and elderly people have full access to all necessary services and feel like valued members of their community.
Our unwavering dedication to quality has driven substantial growth, enabling us to extend our services nationwide. We are delighted to announce that in 2023, we joined forces with The Inclusivity Group LTD, bringing together our sister companies, Complete Training and Complete Communication, under one unified roof. This strategic amalgamation allows us to offer a comprehensive wrap-around service to our valued clients.
We look forward to continuing this journey with a renewed focus on excellence and inclusivity, always putting the individual’s needs at the forefront of everything we do. Thank you for being a part of our story and trusting us to make a positive impact in your lives.
Our Accreditations
Meet the Team
Our support professionals have decades of experience between them, receive extensive training and are supervised by our management team to ensure quality. When arranging support for our clients, extensive effort and time is taken to match our clients with the perfect support professional.
Tracy McMullan
Senior Support Co-ordinator and Team Leader
Tracy has worked within the care and support sector for over 15 years, having worked in both domiciliary care, social care and support work in the private and public sectors, along with the NHS.
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In addition to her years of experience, she has achieved her NVQ3 in Health and Social Care, moving to specialise in working with various client groups and is currently working towards achieving her registered manager status.
Her knowledge of the sector and how to support, protect and develop children and adults is extensive, influencing all aspects of Complete Independence decision-making. Her keen eye for detail and humour are vital to the smooth running of our office.
Tracy has a keen interest in baking for our team, and flower arranging and is the founder of the 11 am and 3 pm office tea run.
Tracy holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), BSL Level 1 and has been trained in all aspects of our business and clients.
Neve Holland
Client Experience Co-ordinator and Team Leader
Neve joined our growing team to support us in meeting the needs of our ever-growing client base. As our Client Experience Co-ordinator, she focuses on delivering an unparalleled service to every individual who engages with our business.
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By meticulously coordinating various aspects of our operations, Neve works to create an environment where clients feel valued, understood, and supported.
In addition to the above, Neve is an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, Manual Notetaker and Theatre Captioner; and is our go-to person for meal advice, giving herself the title of the office foodie!
Neve holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients. She is one of our well-being champions, ensuring that all of our team is supported.
Neve has also achieved her Level 1 qualification in British Sign Language, and is working towards her Level 2.
Rachel McMullan
Support Worker
Rachel joined our team to support our clients directly within education, workplace and social settings.
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She has years of experience supporting clients within a variety of settings and works tirelessly to ensure that they continue to receive the best quality of service possible.
In addition to her passion for clients’ wellbeing, she cares endlessly about her family and small dog, Sid.
Rachel holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Daryl McMullan
Managing Director
Daryl is the Managing Director of the Inclusivity Group LTD, overseeing all companies within our group. He is also a qualified BSL/English interpreter (RSLI), Lipspeaker, NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, Theatre Captioner, Professional supervisor and a BSc (Hons) Psychology graduate (First class).
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Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.
He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS.
Daryl is often found working on numerous projects simultaneously, preparing for at least three accessible theatre shows or festivals at once, and is rarely seen sitting still.
Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:
- Visual Language Professionals (VLP) – 0545
- The National Union of British Sign Language Interpreters (NUBSLI)
- National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
- The Association of Notetaking professionals
- The Association of Lipspeakers
Holly Marsden
Office Manager
Holly joined us in 2020 as a Business Support Administrator. Since then, she has proven to be an extremely vital member of the team and has quickly moved up within the ranks to now recently becoming part of our Senior Management team as our Office Manager, working across all the companies that form The Inclusivity Group.
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Holly holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is also an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker. She is also one of our well-being champions, who brings her ability to relate to people and their own life experiences to transform health and well-being in the team.
Rhiannon Squance
Director
Rhiannon is a Finance Director and our Head of Notetaking at The Inclusivity Group. She is an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, as well as Manual Notetaker, and Theatre Captioner, covering Devon and Cornwall.
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She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.
Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.
Jess Fitzgerald
Business Support Administrator
Jess has recently joined us to assist with the administration team and deliver excellent Electronic Notetaking support to our clients.
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She is also our newest team member! She is currently training to be an Electronic Notetaker so she can deliver excellent support services directly to our clients. Jess holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Sharon Saunders
Deaf Culture Specialist
Sharon is part of our outstanding teaching team and specialises in providing our clients with Deaf and Disability awareness training.
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Sharon brings a wealth of experience to the team and has proven to be a hit with our clients.
Sharon is known for being a warm and kind soul and is never far from a cup of peppermint tea. Sharon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB).
Milo and Reggie
Investors
As investors from the start, both Milo and Reggie have the role of keeping us all in high spirits, healthy and distract us from working at all costs.
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Milo is a therapy dog, and Reggie is a hyper dog, and together they are a force to be reckoned with!
Both dogs are happy to accompany us on any booking made with Complete Independence.
To find out more about us, our team and our services, check out the rest of our website, or even better, get in touch with one of the team.
We are proud sponsors of
At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.
Our Commitment
We truly believe in providing quality
As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.
The wellbeing of our staff and supply chain
Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust.
The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.
To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.
The Plymouth Charter
Complete Independence is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth.
The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Independence is committed to creating a fairer and greener future for Plymouth!